Terms of Service

The terms of service detailed within this document contain the conditions for services provided by Icene. This document constitutes a binding agreement between Icene and the user of the services provided. These terms must be accepted by the user prior to the provision of the services ordered through submission of the registration form. By ordering the services, you agree to be bound by the terms and conditions stipulated, with or without modification.

Privacy Policy

The creation of the Icene's privacy statement demonstrates our firm commitment to protecting the privacy of those with whom we have interaction with. This statement sets forth our information gathering and dissemination practices for the Icene website and newsletter. Icene makes every effort to follow industry standard security measures to prevent the loss, misuse and alteration of the information under our control. All customers information is stored in our company databases and is accessible only to internal employees.

Service Level Agreement

We understand that having your website online 24 hours a day, 7 days a week is an ultimate must. Icene assures that to the best of its ability it will maintain an uptime guarantee of 99.9% all year round. To where Icene cannot commit to it's promise all customers who hold active services with us and to whom suffer the effects of downtime under our network will be eligible for a refund based on our Service Level Uptime Agreement.

Refund Policy

Icene will always go above and beyond to ensure 100% customer satisfaction which is why there is no surprise that we offer 45-days unconditional money back guarantee. If for any reason you are not satisfied with the level of service provided by Icene you are more than welcome to submit a refund request using our helpdesk ticket system. Icene is always looking at ways to hold your business online, if there is anything we can assist you with before requesting a refund please do not hesitate to let us know and we will try our best to further assist you. This policy covers everything we will refund you for and situations where we will not.

Acceptable Use Policy

By signing up for any Icene account you agree to this policy which states that you will not abuse resources or effect the performance to other customers on the server. It also regards to what you can and what you should not do or host on the server. It is required that you read this and all policies before you sign up or your account may be suspended or terminated if you do not follow our AUP.

DMCA Enforcement Policy

Icene enforces a strict no-copyright policy, this means that for the content that you create, share, utilize and manipulate under the correct licenses you are solely held the owner and copyright holder of that product. If for whatever reason "someone" hosts files that belong to you or hosts items under your copyright or license you can send Icene information regarding this to our abuse department and we will take swift actions to have it removed.

Customer Security

As an Icene customer, your privacy and security always come first. We are committed to your safety and protection. Find out how we protect you through our procedures and systems. Because our customers are important to us, we have included these tips to help you protect yourself when browsing the web.