24/7/365 SupportRound The Clock, Guaranteed!
Icene offers true 24/7/365 support. We'll go out of our way to ensure you're looked after 100% of the time. Please read through this page to make sure that you receive maximum benefit from our support. We provide several ways to get support, feel free to submit a new ticket but before you do, please take a look at knowledgebase that might already have answers.
Ticket turnaround times are generally very fast. We strive to have your ticket responded to within 15 minutes and your problem solved within a few hours depending on its severity.
Live! Chat Support
We are proud to introduce live help for our customers on our website. Click on the "24/7 Sales & Support Chat" text on top of the page, or on the bottom right to start our Live Chat. Our live chat is available most of the time on our website. If it is offline, please contact us via support tickets or give us a call.
Still feeling a little lost? Please feel more than free to submit a new ticket at our support desk. Here, our Icene Hosting Support Team can assist you in your problems. Our help desk is secure, so you have no worries giving us your personal information there.
Give Us a Call!
Can't find the solution in our knowledgebase or FAQ? Send us a support ticket or call us on our toll free number below at any time. No support query will go unanswered.
MyIcene Client Area
Are you already our client? Then access our Client Area, where you can view payments and invoices. Through this you may open support tickets for our staff and alter your personal information aswell as change or order items in your account.