Support Services

Round The Clock Support, Guaranteed.

Icene offers true 24/7/365 support. We'll go out of our way to ensure you're looked after 100% of the time. Please read through this page to make sure that you receive maximum benefit from our support. We provide several ways to get support, feel free to submit a new ticket but before you do, please take a look at knowledgebase that might already have answers.

Ticket turnaround times are generally very fast. We strive to have your ticket responded to within 15 minutes and your problem solved within a few hours depending on its severity.


Live! Chat Support

We are proud to introduce live help for our customers on our website. Click on the "24/7 Sales & Support Chat" text on top of the page to start our Live Chat. Our live chat is available most of the time on our website. If it is offline, please contact us via support tickets, or phone.

Phone

Can't find the solution in our knowledgebase or FAQ? Send us a support ticket or call us on our numbers below at any time. No support query will go unanswered.

Call: 1-888-99-ICENE

Support Desk

Still feeling a little lost? Please feel more than free to submit a new ticket at our support desk. Here, our Icene Hosting Support Team can assist you in your problems. Our help desk is secure, so you have no worries giving us your personal information there.

Submit a Ticket

Knowledgebase

In our knowledge base you can find solutions for common issues with different applications and answers to frequently asked questions. You will save precious time using our knowledge base as we strive to keep it up to date with the most recent requests.

View Knowledgebase

Icene Community Forums

Through our Knowledgebase you are able to access the most frequently asked questions but how about other questions? Please note that if a question is not on our knowledgebase you can post it in our support forum, along with a lot more discussion!

Visit our Forums

MyIcene Client Area

Are you already our client? Then access our Client Area, where you can view payments and invoices. Through this you may open support tickets for our staff and alter your personal information aswell as change or order items in your account.

Visit Client Area


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